You have burning questions that can’t wait to be answered? In the FAQ page you will find answers to common customer questions at Black Cat Editing.
How do I contact you?
You can contact me with my contact page.
You can contact me on Facebook.
Do your services have a refund policy?
No. I do not refund for my services. If I take a deposit, the deposit is also non-refundable. Some services also require a contract to be signed with the remittance of the deposit for services.
Do you need a deposit? What about a signed contract?
All my document technician services need both a deposit and a signed contract. Editing, layout and book covers need a deposit and signed contract. The deposit is non-refundable, nor are my service fees. I use digital contract services for my contracts that are traced and verified through a service called Hello Sign.
What payment methods do you take?
I take wire transfer, the customer is responsible for the costs incurred for a bank to bank wire transfer. I take cash if you are local to me and I take email interac payments. I now take PayPal payments!
Why do you need so much information for a cover design from me?
KDP, the print on demand service from Amazon calculates their covers with, requires specific information like the trim size and page count of your book. In order to provide you with the proper size for your cover I need that information to calculate what KDP will need to accept your cover.
I need the back cover synopsis and your author name and title to add the typography to your cover for you. I need the release date so that I can feature your cover on my blog on the day of your book release.
Why do I have to provide a credit to you on my copyright page in my book?
I believe in credit where credit is due. I firmly believe in ethics before profits. In exchange for this I make it a point to feature your book on my blog with the relevant links to where your readers can buy it as a thank you at no extra cost. I ask for the same credits if I have provided you with copy editing services as well. However, if I am a beta reader or proof reader I don’t require the credits on the copyright page.
Why do I get two file formats for my cover?
KDP, Amazon’s POD (print on demand) service requires a PDF file format of your cover for print editions while it requires JPG format for their kindle (aka digital edition) covers.
Why do you keep the PNG file format?
I keep a copy of the PNG file format for my online and offline portfolio. My portfolio of my work helps me to create a dialog between a potential new client and myself that may lead to contracted work.
What is a limited creative commons license and why do you use one?
A limited creative commons license is an agreement between the person who owns a piece of work (your cover in this case) and the person who created it for you (me in this case) that allows that creator to use it in a limited manner online and offline. I use one to help create a dialog between a potential client and myself to generate profit leads for BCE.
I WILL NEVER USE YOUR COVER FOR ANYTHING ELSE OTHER THAN MY PORTFOLIO. YOU OWN YOUR COVER OUTRIGHT.
Do you have a portfolio?
My manuscript is 50K words, how much would it cost for each publishing service you provide?
All my services are now a flat rate set of services. Writing and Editing services are 1$ CAD/Page while smaller blog and articles are negotiated. I take a non-refundable deposit for large writing projects.
What other services do you provide?
I provide business plan layout and design, business stationary with branded logos, logo design, administrative services online (virtual assistant), mail chimp services, social media posting, simple accounting spreadsheets (income and expense report sheets), business letter templates, public relations services, and more. Contact me for more information, use <other> in the drop down menu to ask about my document tech services. You can also find my doc tech services here.
How does it work you ask? Here are the steps:
- You have uploaded your files and KDP sent you an email that says “this, this and this is wrong” (aren’t they so preciously vague sometimes with those emails?)
- You curse the hallowed server rooms of KDP for a few minutes and then decide to forward that KDP “it’s wrong fix it” message to me with the file information needed (trim and page count).
- I will then check the page count, cross reference the trim size most appropriate for your manuscript, check the bleeds, gutters and all that jazz then give you an estimated turn around time with your no obligation quote for the service fee.
- From there, you can either choose to contract my services or say “No way Jose” and go on your merry way.
If you choose not to part ways and decide that it’s worth the cold hard cash (or in this case, interac email) to have me look at your files and fix it for you then the next step would be to send me the original manuscript files to layout, package and export to PDF for you. Need a cover too? Well, I can do that – Check out my portfolio for covers.
These services do include a file for Ebook, the PDF for print which includes the descriptions, SEO and meta data for both – you just provide the information for the description and the genre and a small mini synopsis of your manuscript.
Don’t see your question here or have a suggestion? Contact me directly, I welcome all manner of feedback and am more than happy to clarify my services for you. Use my contact form here to get in touch with me!